News

SANTAM H&L
CLAIMS ASSESSMENT Q&A AND EXPLAINER SERIES

14 January 2021 | from Santam's CBI Webinar

Santam issued a Q&A and Explainer Series following their CBI webinar, which provides information about the CBI claims assessment process. Their aim is to provide policyholders with as much information as possible.  The Explainer Series addresses several questions which Santam have received or anticipated from policyholders.

Please view the answers by clicking on the respective ANSWER buttons.

When will I have a claim for business interruption resulting from COVID-19 and the lockdown?

 Answer

Why is Santam only assessing CBI claims in its Hospitality and Leisure division, H&L?

Answer

When will Santam confirm its approach to CBI claims assessment and settlement on non-H&L claims?

Answer

Will Santam pay claims for Cancellation of Bookings (COB)?

Answer

If I do have a valid claim for Contingent Business Interruption, what factors will influence the quantum of my claim?

Answer

Considering the Ma-Afrika ruling, why is only a three-month indemnity period applied for H&L policies?

 Answer

How do I formulate a Contingent Business Interruption claim and lodge it with Santam?

 Answer

Will a claim still be considered if my client’s business has gone into liquidation?

Answer

How must I prove COVID-19 exists or existed within the defined radius of my premises?

 Answer

How long will it take for my claim to be paid?

Answer

Can I expect any interim payments while I wait for my claim to be paid?

Answer

How is VAT affected by the conversion of the relief payment to an interim claim payment?

Answer

How can I track the progress of my claim?

Answer

What are the escalation processes if needed?

 Answer

Download the full SERIES here.

Download
Back