You can now request your policy documents and lodge claims by simply sending a WhatsApp message. Policy documents can be requested instantaneously anytime, anywhere, including your Policy Schedule, a Confirmation of Cover letter and a Border Control letter. Claims can be registered from the palm of your hand. You can track the progress of your claim, upload claims-related documents such as damage reports, photos, etc. and request emergency assistance..
How does it all work? Simply add the Santam self-service phone numbers to your phone - 0860 505 911 for Claims, and 0860 102 001 for Policy Services. Then send a “Hi” WhatsApp, and follow the easy-to-use prompts. Download the guides below for more information.
We are excited about the benefits this service will bring to our overall insurance service levels. We encourage you to use this service, which is current only available to Santam personal insurance clients. The commercial policy facility will follow shortly.
07 October 2021
The judgement means that the Supreme Court of Appeal upheld the Western Cape High Court's earlier ruling that the insurer must pay these establishments' business interruption benefits for the full indemnity period, and not only for a 3 month period as was argued by the insurer.
Click on the tabs for more information.
from News24, 22 September 2021, Carin Smith
News24 reports today that the Supreme Court of Appeal has ruled in favour of Afriforum and Solidarity regarding selection criteria for payment in terms of government's R200 million Covid-19 tourism relief fund.
The minister of tourism claimed that BEE needed to be part of the criteria and this was challenged by Afriforum and Solidarity. The Supreme Court of Appeal found that it was unlawful for the tourism minister to require that tourism businesses meet Broad-Based Black Economic Empowerment (B-BBEE) requirements in order to be considered for relief from government's Covid-19 fund.
Read to full News24 article here.
01 July 2021 | from Santam
Santam today issued an urgent request to policyholder with valid CBI claims registered to submit the large amount of supporting information where it remains outstanding. The deadline for submission is 31 August 2021, after which claims will be forfeited.
Santam also discusses other important matters, including the Supreme Court indemnity period appeal. Read more here.
26 February 2021 | from Santam
On Monday, 22 February 2021, the Western Cape High Court granted Santam leave to appeal the indemnity period ruling in the case between our company and Ma-Afrika Hotels and The Stellenbosch Kitchen.
Read Santam's press release here.
10 February 2021 | from Santam
Santam today announced that H&L policies with the same wording as Ma-Afrika will be offered a three-month interim payment as an alternative to the full and final settlement communicated earlier, in the ongoing matter of contingent business interruptions claims.
Santam also provided further updates about proof of disease in the radius.
25 January 2021 | from Santam
Following Santam’s announcement on 4 January about the start of assessments of Contingent Business Interruptions (CBI) claims in the Hospitality & Leisure division, a number of CBI questions continue to be raised in the media.
See Santam's responses to commonly raised issues here.
The app is the quick, easy and paperless way for tourism establishments to record compliance with industry protocols and seamlessly manage the required health screening of all persons entering an establishment.
Webinar - Tshwane Tourism Association - Business Interruptions Claims